🔁 Return & Refund Policy – KHARIDI Store

Effective Date: 25 July 2025
Website: www.kharidistore.in
Support Email: support@kharidistore.in
Call/WhatsApp: +91 9368856202

At KHARIDI Store, your satisfaction is our priority. This policy outlines the terms under which returns, replacements, and refunds are processed for items purchased through our platform.

✅ Return & Replacement Eligibility

You may request a return or replacement only in the following situations:

  • You received the wrong item

  • The item arrived damaged during shipping

  • The product is defective or non-functional

✅ Key Conditions:

  • You must report the issue within 24 hours of delivery via WhatsApp or email.

  • An unedited unboxing video is mandatory to process any complaint.

  • Products must be returned in their original packaging with all included accessories.

🕒 Return Window:
You have up to 7 days from the date of delivery to return the item, but issues must be reported within 24 hours.

❌ Non-Returnable Items

We do not accept returns or offer refunds for:

  • Items damaged due to misuse or improper handling

  • Products missing original packaging or accessories

  • Preowned/Openbox items (unless defective and explicitly covered)

  • Software, digital products, or downloadable content

  • Items reported after the 24-hour window

  • Returns due to personal dislike or change of mind

📦 How to Request a Return

  1. Contact Us:
    Message us at support@kharidistore.in or +91 9368856202 (WhatsApp/Call) within 24 hours of delivery.

  2. Submit Proof:
    Send an unedited unboxing video clearly showing the issue.

  3. Verification:
    Our team will assess the claim and respond within 24 hours.

  4. Return Process:

    • If approved, you may be asked to return the item (reverse pickup available in select cases).

    • Once the product is received and inspected, we’ll proceed with the replacement or refund.

🔁 Replacement Policy

If a replacement item is available:

  • It will be dispatched within 3–5 business days after verification.

  • Replacements are subject to stock availability and the condition of the returned product.

💰 Refund Policy
Refunds are issued under the following conditions:

  • The product is out of stock for replacement

  • The return request is approved and verified

  • The order was canceled before dispatch

⚠️ In exceptional cases where the reason for refund is not valid, a 10% cancellation charge will be deducted.

💳 Refund Method
Refunds will be processed via the original payment method or UPI/Bank Transfer within 3–7 business days.

📌 Important Notes

  • Unboxing video is mandatory for any claims. No claim will be entertained without it.

  • Items must be returned in original condition with all packaging/accessories.

  • For Preowned/Openbox items, any functional warranty will be clearly mentioned on the product page.

  • We reserve the right to deny any return that does not meet the criteria.

🎥 Why Record an Unboxing Video?

An unedited unboxing video helps ensure a smooth and fair resolution process and enables you to:

  • Claim warranty

  • Receive full support

  • Avoid disputes

  • Unlock special gifts and offers

📞 Need Help?

If you have questions about this policy or your order, reach out to us anytime:

📧 Support: support@kharidistore.in
📩 Inquiries: yourkharidistore@gmail.com
📱 Call/WhatsApp: +91 9368856202

💖 Thank You for Shopping with KHARIDI Store – The "One" You Can Trust "On" 🏪